Delivery Policy

Last updated: 15 July 2026

At Maeven London, our goal is to deliver your order as quickly and accurately as possible. Below you will find all relevant information about our shipping and delivery process.

1. Order Processing Time

Orders are processed within 1 to 3 business days. During this time, we review your order, check the product details, confirm your shipping information and prepare your order for dispatch.

Business days are Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

2. Estimated Delivery Time

The average delivery time is 7 to 14 business days, depending on your location. Please note that delivery may be delayed during busy periods, public holidays, customs procedures or other circumstances outside our control.

3. Shipping Method and Origin

To reduce waste and minimise CO₂ emissions, we ship directly from our supplier in China. This means some parcels may be shipped directly from overseas rather than from a UK warehouse, helping us reduce unnecessary handling time and get your order moving as quickly as possible.

Depending on the destination country, customs duties or import charges may apply. These costs are the responsibility of the customer.

Our shipping partners include: Royal Mail, DPD, Evri.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout. Rates may vary depending on the weight of the order, the destination and the selected shipping method.

5. Tracking - Customer Responsibility

You are responsible for monitoring your tracking code via the link provided in your dispatch confirmatzon email.
Please check whether your parcel is being delivered to your address or redirected to a collection point, and collect it from there if necessary.
If your delivery is taking longer than expected or something appears to be wrong, please contact us first at info@maeven-london.com before opening a chargeback or refund request.

6. Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at info@maeven-london.com. Please include your name, order number and the email address used to place the order, so we can review your order and help you with the next steps.

7. Lost or Missing Parcels

If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local post office or the delivery carrier.

If you still cannot locate your parcel, contact us at info@maeven-london.com and we will review the situation and help where possible.

8. Shipping Responsibility

If the tracking information confirms that a parcel has been delivered, responsibility lies with the customer.
Customers are responsible for providing a correct and complete shipping address at the time of placing their order.
Any errors in the address must be reported within 24 hours of placing the order via info@maeven-london.com. Once an order has been processed or dispatched, we may not be able to change the delivery address.

9. Order Cancellation

Orders can only be cancelled if you contact us immediately after placing your order and before it has been marked as fulfilled by our supplier. Once fulfilled, cancellation is no longer possible, even if the order has not yet been dispatched. In such cases, please refer to our Returns Policy after delivery.

Contact

For any questions regarding shipping or delivery, please contact us at: info@maeven-london.com